Terms and conditions

Please read these terms and conditions carefully, purchasing from the Handmade by Julie website means you agree to them.

1. Our Contract

These Terms and Conditions govern the supply of goods sold by Handmade by Julie to the customer (the purchaser) named on the order form provided on Handmade by Julie website. Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. My acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions.

2. Products

Every item is individually handmade by Handmade by Julie therefore there may be a slight variation on each design. PC  monitors are all calibrated differently therefore there may be some colour variation from the items image.

If customers wish to cancel a personalised  order once the order has been made, the customer will not be eligible for a refund. Personalised items are uniquely designed for the customer so cannot be sold to any other individual. The money paid for an unwanted item  will cover the cost for time taken to design and create the customers custom made item.

3. Payments

You can buy products from us online using our payment service provider PayPal. PayPal provide a secure purchasing environment online and handle all credit and debit card payments. You can pay by Visa, Mastercard, Maestro, Switch, Solo, Electron, Delta, or with your PayPal Account. Handmade by Julie does not accept Personal Cheques.

4. Prices

4a. The prices displayed on my website are in British pounds (£Sterling).

4b. The price payable for the goods you order is as set out on our web site at the time you place your order.

4c. We reserve the right to change the prices of the products at any time.

5. Delivery

Delivery times depend on the destination within the country. Handmade by Julie will not be held liable for any loss caused to you by late delivery. Please contact us right away if your goods do not arrive when expected and we will investigate.

6. Returns & Refunds

If you are unhappy with your purchase, for whatever reason, you should contact Handmade by Julie to arrange a return. All returns must be sent back in the condition they were received . Personalised items are non-refundable unless faulty. Any postage paid for returning any item will not be refunded by Handmade by Julie unless it is faulty.

7. General

These terms and conditions do not affect your statutory rights.

When placing an order with Handmade by Julie, you are making an offer to purchase the goods contained within that order. We reserve the right to accept or decline that offer.

We will not accept liability for any errors in the description of goods on the website, and can change those descriptions at any time. We will however do our utmost to correct any problems as soon as we become aware of them.

Handmade by Julie can only be held liable for loss up to the cost of the product(s) purchased.

Handmade by Julie will not be responsible for any losses resulting from your use, or your inability to use our website.

All copyright, design and intellectual property rights relating to our designs will remain the property of Handmade by Julie.